Incoming Calls - Customer Has Issue With Product

Customer support teams, telemarketers, and service representatives handling customer complaints over the phone.

Includes a call script for understanding customer issues, guidelines for offering solutions, and sections for logging customer information and complaint details for follow-up.

Provides a professional approach to managing customer complaints, ensuring the issue is handled effectively and promptly. This template helps guide the support staff through the process while maintaining a positive customer relationship, even in the face of complaints.